SHIRAS RAHIM
Sales Executive
Al Raffa Bur Dubai, Dubai, AE.About
Highly results-oriented Sales Executive with 3+ years of experience in high-volume retail environments, consistently exceeding sales targets and driving revenue growth. Proven expertise in customer relationship management, strategic inventory coordination, and enhancing store operational efficiency. Dedicated to leveraging strong interpersonal skills and a self-motivated approach to achieve organizational development and secure market share in competitive retail landscapes.
Work
VKM Store (Departmental Store)
|Sales Executive
Kannur, Kerala, India
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Summary
Spearheaded customer engagement and sales operations in a high-volume departmental store, consistently achieving sales KPIs and enhancing customer satisfaction through strategic product recommendations and efficient store management.
Highlights
Consistently exceeded monthly sales KPIs through proactive engagement with diverse customer segments and tailored product recommendations, significantly contributing to revenue targets.
Streamlined floor inventory management and stock replenishment, ensuring optimal product availability and seamless operational flow across the department.
Enhanced customer shopping experience and boosted visibility of featured products by meticulously maintaining high standards of visual merchandising.
Resolved complex customer inquiries and complaints with exceptional integrity and service excellence, fostering positive relationships and improving customer retention.
Collaborated cross-functionally with the floor team to optimize checkout processes, resulting in reduced customer wait times and improved transactional efficiency.
Education
University of Calicut
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Bachelor of Arts
Malayalam
Secondary Education
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Higher Secondary School Certificate (12th)
ISRA, Markaz Khalfan Islamic Center & Zuhri Jamia Azeezia Shareeath College
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Hafiz & Theology Studies
Languages
English
Malayalam
Urdu
Hindi
Skills
Customer Relationship Management
Expert at communicating with people across all levels to build rapport, Customer Service, Client Engagement, Relationship Building, Conflict Resolution.
Sales Strategy
Strong understanding of fundamental retail concepts and upselling techniques, Retail Sales, Upselling, Product Promotion, Market Analysis, Target Achievement.
Operational Excellence
Organized and well-structured approach to task management and store maintenance, Inventory Management, Stock Replenishment, Visual Merchandising, Process Optimization, Store Operations.
Soft Skills
Highly honest, sincere, and hardworking with a self-motivated drive to succeed, Interpersonal Skills, Self-Motivation, Integrity, Work Ethic, Collaboration.
Basic Computer Applications
Microsoft Office, Data Entry, Retail Software, Digital Literacy.